Terms of Use

Welcome to The Drama Mama (operated by Abhipraa Enterprises Private Limited). By accessing or using our website, you agree to comply with the following terms and conditions. If you do not agree with these terms, please refrain from using this site.

1. Use of the Website

  • You must be at least 18 years old to use this website.
  • You agree not to use the website for unlawful or prohibited activities.
  • The Drama Mama (operated by Abhipraa Enterprises Private Limited) reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

2. Intellectual Property

  • All content on this website, including text, graphics, logos, images, and software, is the property of The Drama Mama (operated by Abhipraa Enterprises Private Limited) and protected by copyright and other intellectual property laws.
  • You may not reproduce, duplicate, or copy any portion of this website without express written consent from The Drama Mama (operated by Abhipraa Enterprises Private Limited).

3. Limitation of Liability

  • The Drama Mama (operated by Abhipraa Enterprises Private Limited) is not liable for any damages arising from the use of this website or from purchasing our products.
  • We are not responsible for any incorrect information, product defects, or site errors that may affect your experience.

4. Changes to Terms

  • We reserve the right to modify these terms at any time without prior notice. It is your responsibility to review these terms regularly.

Terms of Sale

These terms govern the sale of products by The Drama Mama (operated by Abhipraa Enterprises Private Limited) through our website.

1. Pricing and Payment

  • All prices are displayed in [INR], with applicable taxes added at checkout.
  • Accepted payment methods include credit cards, debit cards, UPI, bank transfer and EMI.
  • Prices may change without prior notice, though this will not affect orders already placed.

2. Order Acceptance and Cancellation

  • Your order is an offer to purchase, subject to acceptance by The Drama Mama.
  • We reserve the right to cancel any order due to issues with payment, stock, or other reasons.

3. Shipping and Delivery

  • We ship to [list locations you serve].
  • Delivery times are estimates and are not guaranteed but vary between 3 to 45 days of the placement of order. Shipping fees are non-refundable once the item has been dispatched.

4. Product Descriptions

  • The Drama Mama (operated by Abhipraa Enterprises Private Limited) strives to ensure that product descriptions are accurate, but we do not warrant that the product descriptions or any other content on the website are accurate, complete, reliable, current, or error-free.

Returns Policy

At The Drama Mama (operated by Abhipraa Enterprises Private Limited), we want you to be completely satisfied with your purchase. If you're not, here's our returns policy:

1. Eligibility for Returns

  • Items can be returned within [7] days of receiving your order.
  • Items must be unused, in the original packaging, and in the same condition that you received them.
  • Certain types of items are non-returnable, such as [custom products, perishable goods, etc.].

2. Return Process

  • To initiate a return, please contact us at [customer service email] with your order details.
  • Once your return is approved, you will receive instructions on how and where to send your item.
  • You are responsible for return shipping costs unless the item was damaged or defective.

3. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [7 Working Days] and a credit will be applied to your original method of payment.
  • Shipping fees are non-refundable.

Privacy Policy

At The Drama Mama (operated by Abhipraa Enterprises Private Limited), we want you to be completely satisfied with your purchase. If you're not, here's our returns policy:

1. Information We Collect

  • We collect personal information such as your name, email address, billing and shipping address, and payment details when you place an order.
  • We may collect non-personal information like your browser type, IP address, and browsing patterns for analytics purposes.

2. How We Use Your Information

  • We use your personal information to process your orders, provide customer support, and communicate with you about your order.
  • We do not share your personal information with third parties, except as necessary to complete your transaction (e.g., with shipping providers or payment processors).

3. Security

  • We take reasonable precautions to protect your information from unauthorized access, loss, misuse, or alteration.
  • However, no method of transmission over the internet is 100% secure, and we cannot guarantee its absolute security.

4. Cookies

  • Our website uses cookies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings.

5. Your Rights

  • You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at [email address].

6. Changes to This Policy

  • The Drama Mama (operated by Abhipraa Enterprises Private Limited) may update this privacy policy from time to time. Any changes will be posted on this page.

This document was last updated on 18th November 2024